Customer Retention Program Design

Strategic customer retention and loyalty program development to maximize customer lifetime value

Project Overview

A comprehensive customer retention strategy development project focused on reducing churn and increasing customer lifetime value.

Business Challenge

High customer churn rate was impacting profitability and growth. The client needed a data-driven approach to customer retention.

Our Solution

We analyzed customer behavior patterns and developed a multi-tiered retention program with personalized engagement strategies.

Business Results

Reduced customer churn by 35% and increased average customer lifetime value by 60% within 18 months.

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